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Contact us
Include the LightRoll version, iOS version, device model, and a description. Please do not send private photos or videos.
Frequently asked questions
Why can’t I see every photo?
Open iOS Settings → Apps → LightRoll → Photos. Choose Full Access to organize your whole library, or keep Selected Photos and update the items you authorize.
Why is an item still in Photos after I add it to Trash Review?
Trash Review is a safe, on-device queue. Open My Library → Trash Review, review the items, confirm final deletion, and then confirm the iOS system prompt.
Can I recover deleted media?
Items deleted through iOS usually move to Recently Deleted in the Photos app. Retention is controlled by iOS.
Does LightRoll upload my photos?
No. Browsing, organization, and smart groups run on-device. iOS may download originals from iCloud Photos through Apple services, but LightRoll never uploads media to our servers.
Do I need an account or payment?
No. LightRoll has no account, ads, subscriptions, in-app purchases, or paid features.
中文使用支持
联系支持时请附上 LightRoll 版本、iOS 版本、设备型号和问题描述，请勿发送私人照片或视频。
为什么看不到全部照片？
打开 iOS“设置”→“App”→“LightRoll”→“照片”。选择“完全访问”可整理整个图库，也可保持部分照片授权。
LightRoll 会上传照片吗？
不会。浏览、整理和智能分组均在本机完成。iOS 可能通过 Apple 服务从 iCloud 照片下载原片，但 LightRoll 不会上传到我们的服务器。
Service information
Email: cnmaidimaidi@gmail.com
Operator: ShenE Technology Co., Ltd.
运营者：厦门深二科技有限公司